Scant Crumbs Of Comfort

At the start of the year, I wrote to Morrison's Supermarket, to complain about their Focaccia Mix.

Now I admit it was reduced in the sale, and that was what tempted me into purchasing.

But it did say “Serves 6” on the front of the box, and there was a photograph of what appeared to be a reasonably sized loaf.

 

My complaint was that after more careful reading of the instructions, I discovered that the dough should be placed on a 13cm square baking sheet.

 

I felt this was rather small, and that the resulting pieces of bread would be less than 2 inches square.

I wrote and pointed this out – carefully making my text 13cm sq – and drawing a circle to represent the dough upon it.

 

After 5 weeks, they have finally replied to my letter.

They agree the picture is misleading. They say the instructions are misleading too. Apparently the dough should be 13cm square [still pretty paltry if you ask me] and not round, as pictured.

They say that they are taking steps to rectify these errors.

Did I get my money back? or some sort of gift voucher?

NO. NOTHING. NADA.

Just the vague satisfaction of knowing that they should be changing their misleading packaging soon. But don’t rush out and buy it – when I did make up the loaf, we both found it really disappointing!