Wednesday 27 March 2013

Leaping Lizards!

Full marks to the Brabantia Customer Service Dept [and Kevin A. in particular] My ‘whirligig’ [Rotary Dryer] was definitely on its last leg – we brought it here from London and it must be over twenty years old. Charlie the dog thought it was a tree, and his frequent application of uric acid had corroded the pole to the point where the bottom section was eaten away and had to be removed. The dryer was only ¾of its original height.

dryerTwo summers ago we debated replacement. But thought the price of ‘decent’ dryers was prohibitive [too many Cornerstones bills] Last summer we studied the market again, and settled on the one we wanted [Brabantia Lift-O-Matic] If you must buy something like that new, then buy to last. Then last week I saw that the cash’n’carry had a seriously significant reduction on the price of the BLOM. I bought it.

DSCF5312I brought it home, and Bob bashed the soil spear into the ground with his trusty mallet, and up went the dryer. Lovely. But the cover had a long split – which went right through on both sides. The Website not only had facilities for email – but also for photos. I sent off my email and photo on Thursday afternoon. Within an hour, Kevin had emailed a reply.

He said that a replacement cover would be with me within a few days- but he apologised that it may not be a green one.

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On Monday afternoon, my new cover arrived – pale blue and printed with a lizard design. How cool is that?! So full marks to this company for excellent service. All I need now is the sort of weather which is appropriate for pegging out my washing! Thanks Kevin

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12 comments:

  1. I've had a Brabantia one for years, such good value. The lizards are amazing!

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  2. I like the lizard print better too! :)

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  3. I prefer the lizards/salamanders whatever they are!
    Jane x

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    1. The Brabantia site says they are geckos.

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  4. Kudos to Brabantia for their excellent and prompt response! And the lizards are so cheerful.

    Strange to see snow in the background of your photos. :)

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  5. How nice to hear of such good service, well done Kevin @ Brabantia. Hopefully it will give good service for many years.

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  6. That's my ironing board cover!! Wish it would bring us some heat as well x

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    1. Good gracious, I hadnt realised they made matching IB covers- I have just watched a video about fitting Brabantia Gecko covers on their website [with a woman wailing in the background, perhaps ecause of the prospect of a mountain of ironing] Does your cover have those nifty little elastic bra straps to hold it in place?. My IB is covered with a bit of old curtain!

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  7. LOVE the lizards! And I always appreciate good customer service. Only one question, why have we not heard about Charlie the Dog before? Or have we?

    xofrances

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    1. Sadly Charlie died 4 years ago. His picture is here
      http://angalmond.blogspot.co.uk/2009/05/charlie.html

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  8. Awww, I like the lizards! How nice to be able to praise customer service! I am dreading the aspect of married life having to dry two people's washing! Mine takes up enough room (and I have a ceiling drying rack in my stairwell and copious banisters to use!!!! I shall think about one of these if so!x

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