Friday 27 November 2020

Time And Motion

Two of my friends made the decision at the start of the first lockdown in March that they would try to come out of it "fitter not fatter". They've been very disciplined about taking daily walks, and told me on Wednesday that they'd just both clocked up 1000 miles. I've been humming that Proclaimers song ever since! I'm really impressed. 

I know that 10,000 steps a day equates to around 5 miles. Very occasionally I do 20,000, but mostly, if I don't actually go out for a walk, my usual daily step count is nearer 7000. But for the last fortnight I cannot give you any data. My Fitbit has gone wrong. 

It won't charge, it won't synch with my phone. I contacted the helpline on 15th November. The chap said it was probably the charger able, and he would send a new one. I left the Fitbit on the shelf, and strapped on my old Swatch. I like to have time on my hands. 

On 25th November a package arrived. No cable, just a new strap - for a different model. 

I picked up the Fitbit and went to contact them again. At which point I noticed that it said I'd walked 114 steps on Saturday, 164 on Sunday, and 67 on Monday! Ridiculous, the gadget had not been on my wrist, but stationary.  The guy apologised about the strap, told me to keep it [?] and said he would "expedite a new charging cable to me". Only when I had they, would they be able to discuss the charging/synching problems, he said

On 26th November a package arrived. No cable, just a new strap - for a different model. 

If I do this every day for a fortnight, can I then ring them and say "Please exchange these 14 new and unopened straps for a Fitbit" do you think?

Please let me know if you want a Large Gemini Strap [or 2] in Charcoal Grey

Meanwhile, I'm quite enjoying having an old style analogue wristwatch again. It has a second hand, and it ticks!


  1. Congratulations to your very fit friends. I need every bit of encouragement I can get and Fitbit is great for that. I've had syncing and charging problems in the past and they are not easy to resolve. Sorry about that.

    1. It's sort of encouraging to know I'm not the only one who has struggled with fitbit problems

  2. How frustrating - and so much for customer service!
    My bubble friend is addicted to her Fitbit - I have one somewhere - can't remember exactly where....
    We have a few walking routes hat we already know the distance involved so that helps a lot - yesterday we did our 6,000 steps along the river and back. I didn't even realize that 10,000 pedometer steps was 5 miles - now I'm more impressed with myself! :-)
    Good luck with "Customer Service"!

    1. Do you think "bubble-friend" will start appearing in our dictionaries now?

  3. What a waste! I don't know why they can't get it right! I'd be intrigued to try a fitbit just to see how far I walk but I'm also happy with my Swatch watch (from my childhood.) Show us your Swatch!


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