Tuesday 17 January 2023

How Do You Solve A Problem? Ask Maria!

Well, this is pretty impressive customer service. On Saturday I blogged about my leaking boots, and the fact that on Friday I had emailed the company. Yesterday - within 72 hours of my email [and it was the weekend too] Maria from Customer Issues at Mountain Warehouse was in touch. They don't have any of the boots in navy at present, but will replace them with a pair in the grey colour if I'm OK with that. Yes, I'm happy! 
Thank you again for all the advice, especially about National Trust discounts. I'm considering getting a second pair to "alternate" wearings, as suggested. But Very happy with MWs response. 

Thank you Maria and Co

Update Tuesday 1:45pm. Excellent!!





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23 comments:

  1. Anonymous17 January 2023 at 08:13

    Awww, that's good to hear!

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  2. Anonymous17 January 2023 at 08:17

    I always rate a company by the way they deal with complaints. Very satisfactory response from Mountain Warehouse and well done Maria. Catriona

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  3. Bless17 January 2023 at 09:06

    What wonderful customer service!

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  4. Between Me and You17 January 2023 at 10:56

    Result! Well done. Not sure whether you have an Original Factory Shop near you or not but they do a good line in walking boots at knockdown prices, Karrimor and MW, I believe amongst them. Also do you have a link to that bookselling site that you use? Got loads to get rid of.

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    Replies
    1. Angela17 January 2023 at 13:53

      There's an OFS in Dereham 3 miles up the road. Books sold via Ziffit https://www.ziffit.com/en-gb/

      Delete
  5. Terri17 January 2023 at 11:53

    Wow! Customer service at its best which is a rarity. Glad they are replacing them!

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  6. Gill - That British Woman17 January 2023 at 12:58

    we have Mountain Warehouse here in Canada and I love their customer service, bought a few things from them. Glad you got a positive outcome from them!

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  7. Sue 17 January 2023 at 13:25

    Brilliant news and great service from the company. It's always such a nice feeling when we get some good old-fashioned good customer service isn't it.

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  8. Angela17 January 2023 at 13:54

    👍

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    Replies
    1. Sue 19 January 2023 at 10:56

      Excellent update. A little tip, keep the laces from your old ones when you throw them away, just in case. I had to buy some similar laces for my walking boots and they are ridiculously expensive.

      Delete
  9. Anonymous17 January 2023 at 14:39

    Great customer service from MW! The key question though is whether the replacement boots will last any longer than the original pair. Please let us know in due course! Pam

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  10. Anonymous17 January 2023 at 17:21

    The wonderful customer service will engender more goodwill for the company than advertising. I'm glad they sent you a new pair of boots. ~ skye

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  11. Angela17 January 2023 at 19:58

    You are right about positive reputation being valuable

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  12. Bushlady17 January 2023 at 20:08

    Good to know of a company that cares about its customers. If they all did that, they would prosper for sure.

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  13. Celie18 January 2023 at 02:54

    I'd never heard of them, but I see they sell over here as well. That is excellent service!

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