When you order anything 'Click and Collect' it is important to check that the boxes match what you have ordered. There were quite a lot of boxes on 17th July when Bob and Julian went to Tesco for the bedroom furniture. The guy with the lorry assured them he had given them everything. When they got home, they found they had one extra box. It has been getting in my way for a fortnight!
Have you any idea how hard it is to return an extra box? Hours on hold on the phone, then finally being connected with a 'bot' and answering questions, which leads you eventually to a real person. And she cannot understand why you have contacted the company.
But finally it is sorted out, and they should be coming today to collect this box of components.I expect it will disappear into a warehouse somewhere, and then end up in a store's Discount Hub.
At no point did the operator say 'thank you' for the trouble Bob had taken over this. Here we are trying to do the honest thing, and they really do not care. If the guy doesnt come and collect it, I think Bob should keep the wood and other components and put them in his Lathe Palace Stash. I am sure the person with Boxes #1 and #2 has complained and got a replacement #3 by now. UPDATE : THE BOX HAS NOW BEEN COLLECTED!
It was ever thus - back in the 80s a group of young Mums at Church [as I was then] got together to order some goods from Lakeland. We realised a bulk order would get free postage, and someone had a voucher for money off a big spend too. I did all the ordering, and they sent our package.
Have you had any unusual unexpected freebies in a shopping order?
How frustrating! Hope it gets picked up and moves out of your way. We once had an unexpected extra item in our supermarket shopping delivery - 3 large tins of baby milk formula. I rang the shop who didn't want them back and suggested we donate them somewhere - which we did, to the local Foodbank. There must be no end of items sent out in error, how frustrating for the people who should rightfully have received them, and what a waste of money if the retailer doesn't want them back.
ReplyDeleteSo good that you could pass on the tins to a Foodbank
DeleteYes, I've had a few unordered items delivered along with my ordered items, including a set of bedsheets and a pair of shoes that I did not order! The trampoline that was delivered to me by mistake doesn't count - I was able to call the person it was supposed to be delivered to (the phone number was on the package) and she came and picked it up!
ReplyDeleteThat is an intriguing trio of parcels. Good that there was a contact number for the trampoline
DeleteI ordered a christmas lantern die which is so small it won’t take a tealight! We asked for a return code from Amazon but they refunded the money and said to keep the die! Catriona
ReplyDeleteHow infuriating. Lakeland are so good. We have just lost their shop in Truro sadly.
ReplyDeleteThe closure of the shop must be very frustrating - I like to be able to see goods "in the flesh" if I can, before I commit to purchase
DeleteI have phoned Lakeland on various occasions regarding things delivered, they have always said, dump the wrong one and we will sent you a replacement. Even when my Romuska died, it was within the guarentee period, dumped the old one new one arrived next day. To my surprise it was the bigger one, the small one was out of stock, so rather than me having to wait, they replaced it with the bigger one, free of charge. I might add, I still have it do not use it quite as much as I did, it bakes a round of scones in the time it would take to warm the small oven up.
ReplyDeleteI wonder if the current energy crisis will revive interest in the Remoska
DeleteWe were delivered the wrong mattress from John Lewis. We had ordered a Hypnos pillow top one but they had delivered the next grade up which had no pillow top and was a bit harder. C thought we should keep it but I was worried it was too hard. It took weeks for them to come back. Maybe we should have just kept it as he doesn't like the mattress we eventually got but hey ho! Kx
ReplyDeleteFinding a good mattress (esp one to suit both sleepers) is never easy
DeleteWe SHOULD have got another Feather and black one like our other one (we actually swapped the Hypnos one for the spare room one) as it had different hardnesses on each side.
DeleteWe ordered WGAC recycled toilet paper, but I was not to keen on it and cancelled the subscription. They offered a refund, and said to keep the box.
ReplyDeleteWe declined the refund, and are using some and donating some for friends to try it.
They have sent a box of the softer bamboo paper for free.
The customer service is impressive.
That sounds very good service. We didn't get on with WGAC paper.
DeleteMy Dad started buying from Lakeland in the mid sixties when all they supplied were plastic bag type products.
ReplyDeleteMy parents were then long time customers of Lakeland Plastics (as they were way back when), and I've been buying from them since the late seventies too!
They may not always be the cheapest place to buy from these days, but their customer service is perfect!
I ordered a Dri-Soon heated airer as a gift for our son and daughter in law a few years ago, the big three tier one, which was pretty expensive. When I removed it from the box to check it before giving it to them, I noticed a very tiny scratch on one of the aluminium rails.
I rang Lakeland to enquire about a replacement, and was immediately told the replacement would be dispatched late that day, and I was to keep the 'damaged' one. I explained that the 'damage' was minimal, and I would not have been at all bothered about it if it hadn't been bought as a gift.
I was told to keep it anyway, as it was their fault I'd been inconvenienced!
That was a very expensive item to just write off, but it did mean that son and daughter in law had a heated airer, and so did I, so I was a happy bunny!
I offered to send photographic evidence of the damage, but was told that as I had been with them for so long, they didn't think for one moment that I was 'trying it on'!
I still shop at Lakeland for almost everything kitchen and household related, and I think I always will! X
We started buying from Lakeland in the 70s. Bob bought rolls of thick black plastic to black out a church for a film show .
DeleteLakeland are pretty good. I remember that I pointed out once that I had been given far too much change in their shop and I got a free pack of biscuits as thank you.
ReplyDeleteBack in the early days of home delivery, there was a definite element of 'look in the bags and see what we actually got!'
😊👍
DeleteOnce Tesco sent my entire online shop twice - in the same delivery. Double everything from wine through to milk, cheese, tins etc. Must have cost a fortune. We rang to tell them and they weren't very keen on coming to get it. In the end, someone turned up and took half the wine and said we could keep the rest. Money to burn these shops :-)
ReplyDeleteThat's utterly crazy! And why only half the wine? (had you already drunk the other half?)
ReplyDelete